PRIVACY POLICY
1. Who we are
Whole Human Collective Inc. ("Whole Human," "we," "us") respects your privacy and handles your personal information with the same care we bring to coaching. This policy explains what we collect, why, and the choices you have.
It applies to wholehuman.global, our coaching and coach training programs, our newsletter, and our podcast, Reclaiming a World That Works.
Whole Human Collective Inc. 66 Moss St, Suite 2 Victoria, BC V8V 4L8, Canada info@wholehuman.global
We are based in British Columbia and follow BC's Personal Information Protection Act and, where it applies, Canada's Personal Information Protection and Electronic Documents Act. Because we work with people around the world, we also respect the privacy laws that apply where you live.
2. Information we collect
We collect only what we need to serve you well.
What you do Information we collect
Contact us or fill in a form Name, email, and anything you choose to share in your message
Join our newsletter Name, email, and whether you open or click our emails
Book a session or discovery call Name, email, time zone, appointment details, and any notes you add
Pay for coaching or enroll in training Name, email, billing address, and transaction details. Card details are handled by Stripe or Wize; we never see or store your
full card number
Become a coaching or training client Intake and assessment responses, session notes, goals, and, only with your consent, session recordings
Use the values exercise on our site Your responses are not sent to us.
Browse our website Device and browser type, IP address, pages visited, and referring site, collected through cookies and analytics
If you prefer not to share certain information, some services, such as booking or enrolment, may not be available.
3. How we use your information
We use your information to:
Deliver coaching, coach training, and the services you ask for
Schedule sessions and send reminders
Process payments and keep required financial records
Answer your questions and follow up on inquiries
Send our newsletter and program updates, if you've subscribed
Understand how our website and content are used so we can improve them
Meet our legal, tax, and professional obligations
We do not sell your personal information. We do not use it for any new purpose without telling you first and, where required, asking for your consent.
Legal bases (for people in the EU/UK): we process your information to perform our contract with you, with your consent (for example, newsletters and non-essential cookies), to meet legal obligations, and for our legitimate interests in running and improving our business, balanced against your rights.
4. Coaching and training confidentiality
What you share in coaching is confidential. Our coaches follow the International Coaching Federation (ICF) Code of Ethics, and we protect session information with extra care.
Who can see it: only your coach and, where needed for program delivery or supervision, a limited number of Whole Human staff. Some of our coaches are independent collective members; they are bound by written agreements to protect your information.
Recordings: we record and transcribe sessions in Microsoft Teams only with your explicit consent, for example for coach training assessment or your own review. You can withdraw consent at any time.
Sensitive information: you decide what to share. We do not ask for health, financial, or other sensitive details unless they are relevant to your goals, and we treat anything you share as confidential.
Organizational clients: if your employer sponsors your coaching, we share only what you have agreed to in advance, such as attendance or overall themes, never the content of your sessions without your permission.
Limits of confidentiality: we may disclose information if required by law, or if there is a serious and imminent risk of harm to you or others.
5. Who we share information with
We share personal information only with trusted service providers who help us run our business, and only as much as they need.
Service provider Purpose
Squarespace Website hosting and forms
Kit Email newsletter
Microsoft Bookings Scheduling sessions
Microsoft Teams Online coaching sessions, recordings, and transcripts
1CRM Client relationship management and records
Stripe/Wize Payments
Google Analytics Website analytics
Buzzsprout Podcast hosting and listener statistics
These providers must protect your information and use it only for the services they provide to us. We may also share information with professional advisors such as accountants and lawyers, when required by law, or as part of a business transfer such as a merger, in which case this policy would continue to protect your information.
6. Cookies and analytics
Our website uses cookies, small files stored in your browser, to work properly and to help us understand how visitors use it.
Essential cookies keep the site running, for example remembering your choices. These can't be switched off.
Analytics cookies from Google Analytics show us which pages are visited and how people find us. The data is aggregated and is not used to identify you.
Where required, we ask for your consent before setting non-essential cookies. You can change your choice through our cookie banner or your browser settings. Blocking cookies may affect how the site works.
7. International transfers
We are based in Canada, and some of our service providers store data in other countries, including the United States. Your information may therefore be processed outside your home country and may be accessible to authorities there under local law.
We choose providers with strong privacy and security practices. For people in the EU/UK, we rely on appropriate safeguards for these transfers, such as Canada's adequacy status with the EU or standard contractual clauses offered by our providers.
8. Retention, security, and children
How long we keep it. We keep personal information only as long as needed for the purpose we collected it or as required by law. Coaching records are kept for a period of 5 years after our work together ends, then securely deleted. Financial records are kept as long as Canadian tax law requires. Newsletter data is kept until you unsubscribe.
How we protect it. We use reasonable safeguards, including password-protected accounts, access limited to people who need it, and reputable providers that encrypt data. No system is perfectly secure, but if a breach creates a real risk of significant harm, we will notify you and the relevant authorities as the law requires.
Children. Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a young person has shared information with us, please contact us and we will delete it.
9. Your rights and choices
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Withdraw consent, for example to newsletters or session recordings
Ask us to delete your information, subject to legal record-keeping requirements
Object to or restrict certain uses, or receive your information in a portable format (EU/UK)
Opt out of the sale or sharing of personal information (certain US states). We do not sell personal information.
You can unsubscribe from our newsletter at any time using the link in every email. For any other request, email info@wholehuman.global. We will respond within the time the law requires, generally within 30 days, and may need to confirm your identity first.
If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia, the Office of the Privacy Commissioner of Canada, or your local data protection authority.
10. Changes and contact
We may update this policy as our services or the law change. We will post the new version here with its effective date and, for significant changes, let clients and subscribers know by email.
Effective date: September 28, 2026
Questions or concerns? Contact our Privacy Officer, Carol Vickers:
Whole Human Collective Inc. 66 Moss St, Suite 2 Victoria, BC V8V 4L8, Canada carol.vickers@wholehuman.global